My Philosophy

Authoring Process

Hands-on use of product is the most efficient and effective approach to technical documentation. Use it. Write it. Test it. That's my motto, and it mirrors my documentation process.

User-Centric Approach

After releasing content I strive to get feedback from users. I provide a user-centric approach to both technical and non-technical documentation:

Customer feedback
Support ticket analysis and escalations
Doc testing
PoC (Proof of Concept) meetings
Google Analytics
Support call monitoring
IT staff shadowing
User forums

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