My Work History

TECScribes - Senior Technical Writer                                    

July 2022 - Present | October 2006 - August 2019

TECScribes - sole proprietorship that produces a variety of technical information products and specializes in startup companies that need ongoing, cyclical support.

• Architected, authored, and launched the original help systems of 8+ startups.

• Design content for technical and non-technical users of enterprise products—SaaS security, Lead generation software, disaster recovery, virtualization, and storage utilization software and appliances.

Palo Alto Networks, SaaS Security - Senior Technical Writer   

August 2019 - July 2022

Palo Alto Networks - global security company that produces cloud security products.

• Increased the quality of SaaS Security API ("SaaS Data Security") documentation and increased content by 200% in under 2 years.

• Delivered all content for first launch of SaaS Security Inline. Delivered the team’s first product support matrix and Prisma SaaS blog.

• Delivered initial info architecture and content draft for first launch of SaaS Security Posture Management.

Anthology Solutions - Technical Writer

October 2005 - October 2006

Anthology Solutions, Inc. (ASI) - small startup that produced an all-in-one NAS appliance for retail consumers and small business owners: RAID storage, VPN appliance, router, media server, and switch. Dissolved in 2006.

• Delivered doc set for the first major release, adding 100 pages of new content. Delivered Read Me First. 

• Migrated content from MS Word to FrameMaker. Worked with HCI engineer to improve interface design.

Sun Microsystems, Sun Cluster/Java Studio Enterprise - Technical Writer

May 2000 - October 2005

Sun Cluster - software group that delivered clustering products for high availability and scalability of applications and hardware within a Unix operating environment. Acquired by Oracle in 2010.

• Designed and wrote, from scratch, a data storage documentation set of 13 books:

• Each book delivered customized content, meeting the unique needs of several different users.

• Used single-source authoring to eliminate the overhead and duplication.

• Collaborated on 3-guide collection to support first launch of automated test suite for test developers.

• Contributed to software clustering collection set and concepts guide. 

• Developed outline/internal survey for product's first Troubleshooting Guide. Added 125 errors to Error Guide.

Auspex - Technical Writer                       

Dec 1999 - May 2000

Produced Site Planning Guides for a Network Attached Storage (NAS) file server/storage system. Auspex dissolved in Year 2000, after losing market share to Network Appliance.