My Skills

Using my user-centric approach to authoring technical documentation, I consider the needs of both technical and non-technical users across numerous mediums and content types.

Content Solutions

Information architecture
Single-source authoring
Topic-based authoring
User analysis/profiling
User interface (UI) copy
Rebranding/Conditional Processing
Doc conversions
Doc & usability testing

End User Audiences

Compliance Professionals
Campaign Managers
Small Business Owners
Board of Directors
Billing Professionals
Open Source communities

Business

Nonprofit management
Bookkeeping
Financial reporting
Survey development
Speech writing/Scripting

Technical Audiences

Application Administrators
Database Administrators
Security Administrators
Test Developers
SQL Programmers
Field Engineers
Sales Engineers
Support Engineers

Mediums

Online Help/Web Content
Datasheets
Read Me First
Install/Upgrade/Admin Guides
Support matrixes
KB articles/FAQs
Release Notes
Run and Build Books
Site Planning Guides
Error Messages Guides
Troubleshooting Guides
Process Documentation & PRDs
Business Continuity Plans
Press Articles
Blogs
Diagrams/Flowcharts
Workflows

Page updated

Google Sites

Report abuse